If you have questions or issues when using Marketing Cloud, these are your options for support.
Self and community help:
- Content Builder self-help guide: OIT's self-help guide for creating messages using MC's Content Builder.
- Mass Email Resources: Mass email requirements and guidelines for the University from University Relations.
- Join the Marketing Cloud Users Google Group to get questions answered by the community.
University Marketing Cloud Admins ([email protected]). When to send an email to them:
- If you have a question about any of the functionality or a process within the tool
- If you have an error or issue that you are unable to resolve
Email [email protected]
You should never need to open a ticket directly with Salesforce. If it is needed, the Marketing Cloud Admins ([email protected]) will be your liaison to them.