SMC Self-Help Guide Updated


On Monday, October 28, 2019 the Salesforce Marketing Cloud: Send Mass Email using Content Builder Self-Help Guide was updated. A lot of resources that were previously available in hard to find places were added and a few Knowledge Base Articles were created. The columns in the guide were rearranged and renamed to reflect the workflow of a Marketing Cloud user. The left column, “Get Ready to Work in Salesforce Marketing Cloud,” contains everything you need to know to get access and any training or guidelines you should be aware of. The middle column, “Create and Send a Mass Email Message,” should provide you with everything needed to create and send an email in Content Builder. The right column, “Advanced Topics,” is our catch-all for post-send information, organization, and moving from Classic Content to Content Builder.

Speaking of Classic Content, if you are still using it, make note of the latest notification from Salesforce: “Classic Content end of support update: Creating new classic emails from within Email Studio will no longer be supported during the first half of 2020. Take advantage of Content Builder to create new emails.”

We have already received feedback on the new self-help guide and will be incorporating those suggestions in the near future. If you would like to provide feedback on additional content or have suggestions, please fill out our feedback form.

Thank you, 

The Marketing Cloud Admin Team


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